Description
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Director, Tissue Donation Services
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Description and Qualifications
GENERAL SUMMARY
The Director, Tissue Donation Services (the Director) has primary accountability for the successful operation of the Tissue Donation Services (TDS) department. Through the planning and execution of strategic priorities, the Director ensures that the department effectively and efficiently serves the organization’s mission. The Director also ensures regulatory compliance, financial sustainability, and leads the organization’s efforts with safe, compliant, and effective practices with tissue processors. In addition, the Director serves as an organizational leader as a member of the Extended Senior Leadership team.
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ESSENTIAL JOB FUNCTIONS
Leadership Responsibilities
- Is responsible for operations of TDS, including compliance with all current federal, state, and/or local laws and/or regulations, including those of the FDA, compliance with the Association for Advancing Tissue and Biologics (AATB)
- Standards and the TDS Standard Operating Procedure (SOP) manual.
- Works in concert with the Quality and Regulatory Affairs (QRA) Department to reduce risk and ensure quality processes are in place.
- Cultivates a programmatic approach to maximize tissue donation in LifeCenter’s service area.
- Is responsible for the development and implementation of departmental strategic plans.
- Develops, manages and leads the departmental budget. Routinely engages in routine efforts to reduce costs and/or improve operational efficiency.
- Manages and leads staff to increase tissue donation volume, including recovered donors and recovered grafts per donor.
- Is responsible for tissue recovery performance
- Ensures effective communication and coordination with team personnel, management, and senior leadership.
- Works with the Hospital Development department to identify opportunities for increased donation, presentation of common integrated message, and improvement in donation authorization and conversion rates.
- Monitors performance of contacted donor screening and authorization organizations.
- Is responsible for establishing and maintaining effective communication and coordination with medical professionals, hospitals, and donation organizations.
- Develops and maintains departmental policies and procedures and ensures the consistent application and compliance with same.
- Is responsible for developing, reviewing, and approving TDS employee training programs.
- Establishes and monitors team performance and developmental goals, sets objectives, assigns accountabilities, establishes priorities, and conducts continuous performance feedback.
- Participates on regional and national committees as appropriate. Attends the AATB annual meeting along with other national tissue meetings as needed to ensure industry standards and connections.
- Maintains effective relationships with tissue processors to maximize processing opportunities.
- Regularly evaluates the tissue processor mix, including consideration and analysis of adding new processors.
- Manages departmental contracts, including proactive monitoring of renewal deadlines and driving contract changes through the appropriate approval process.
- In partnership with the VP, Organ and Tissue Donation Operations, closely monitors the tissue industry, adjusting LifeCenter’s strategies and operations as indicated based on the changing landscape.
- Provides effective coaching to engage, support, and motivate staff to realize their greatest potential in service of LifeCenter’s mission.
- Has administrator-on-call (AOC) responsibilities as defined by company policy and/or guidelines.
- This position requires regular, time-sensitive travel related to case activity across the region. As such, the ability to independently and reliably commute between locations is essential to fulfilling the responsibilities of the role. Due to the nature of the work, which may involve urgent or unscheduled travel, personal driving capability is a critical operational need.
- Drives timely resolution of non-conformance investigations and development of appropriate corrective and preventative actions.
- Submits appropriate documentation for all training events attended
Supervision
- This position is accountable for the direction and strategy for assigned department(s) and responsible for the direct oversight of the leadership for that team. As a result of responsibilities and expertise, will provide direction to various individuals within the department. This position is a member of the extended senior leadership team of LifeCenter
- Northwest and has influence interdepartmentally as well as cross functionally.
Other Responsibilities
- Participates in, and may lead, employee committees and events.
- Complies with applicable laws, regulations, and LifeCenter policies and procedures.
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KNOWLEDGE, SKILLS, ABILITIES
- Understanding of the hospital system environment.
- Operating knowledge of computers with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, PowerPoint, and other comparable software programs.
- Excellent written and verbal communication skills.
- Highly professional and able to interact with all levels of management.
- Possess initiative and a desire for continuous improvement.
- Proactive team player who upholds the core values of the organization.
- Works effectively with others, some in remote locations
- Experience with strategic planning, with the ability to lead cross-functional teams.
- Ability to manage complex administrative systems and budgets, ensure legal compliance, and cultivate a high-performance culture through effective communication, data-driven decision-making, and continuous process improvement.
- Ability to work in a matrixed, fast-paced, constantly changing and ambiguous environment.
- Ability to build relationships based on trust, diplomacy and collaboration at all levels.
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BEHAVIORAL REQUIREMENTS
The employee in this position must uphold the core values of LifeCenter; these include:
Integrity: We are trustworthy, reliable, respectful, and accountable.
Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
Courage: We take personal responsibility and face challenges head-on.
Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.
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EDUCATION, EXPERIENCE & JOB REQUIREMENTS
- A bachelor's degree from an accredited four-year university or college. Equivalent experience can be substituted for educational requirements.
- Must be a Certified Tissue Banking Specialist (CTBS).
- A minimum of 6 years’ experience in a management position with proven leadership and supervisory skills
- At least 8 years of relevant work experience understanding tissue donation business systems
- Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.
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Benefits and Compensation
LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.
SALARY RANGE
$132,800 - $199,200
The salary range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.
LifeCenter Northwest is proud to be an Equal Opportunity Employer.
